Refund Policy

At Mxazon, we aim to provide a seamless shopping experience. If you are not satisfied with your purchase, you may be eligible for a refund under the terms outlined below.

1. Eligibility for Refunds

Refunds are available under the following conditions:

1. The item is defective, damaged, or not as described.
2. The item was not delivered within the estimated delivery timeframe.
3. The return request is made within 3 days of receiving the item.
4. The product is in its original condition, unused, and with all original packaging.

2. Non-Refundable Items

Certain items are not eligible for a refund, including:

1. Digital products, downloadable content, and gift cards.
2. Perishable goods such as food, flowers, or health-related items.
3. Personalized or custom-made items.
4. Items marked as "Final Sale."

3. Refund Process

To request a refund:

1. Submit a Refund Request through your Mxazon account or email biz@miracuves.com.
2. Provide proof (photos, order details, and reason for return).
3. Ship the item back (if required) following the return instructions provided by our support team.
4. Once received and inspected, we will process the refund within 3 business days.

4. Refund Method

1. Refunds will be issued to the original payment method used for the purchase.
2. Processing times vary based on your bank or payment provider.
3. If the original payment method is unavailable, store credit may be issued instead.

5. Late or Missing Refunds

If you have not received a refund:

1. Check your bank account or payment provider.
2. Contact your bank or credit card company, as processing times may vary.
3. If you still have issues, contact biz@miracuves.com.

6. Changes to This Policy

Mxazon reserves the right to update this policy at any time. Changes will be posted on our website.

For further assistance, contact biz@miracuves.com.

By shopping on Mxazon, you agree to this Refund Policy.